Speedy delivery of your product is high on our priority so your order will be despatched as soon as possible. Our delivery policy is 7-10 days, but if for some reason your order cannot be delivered within that time, you will be informed and offered a variety of solutions to suit, including a refund.
Shipping and Returns
Our shipping and returns policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted, this includes: Any item not in its original condition and any item that is damaged or missing parts for reasons not due to our error.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you as to whether your refund has been approved.
If/when your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days. If your purchase has been made with Afterpay or with credit card these fees will be deducted from your refund unless the issue is related to a manufacture fault. Courier fees will also be deducted if a refund is given for other reasons than faulty product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace sale items if they are defective or damaged. If you need to exchange it for the same item, please contact us as soon as possible, via email at firstname.lastname@example.org and then send to, HorseFit NZ, 15 McGiven Place, RD3, Albany, Auckland.
To return your product, you should contact us immediately and then mail your product to: HorseFit NZ, 15 McGiven Place, RD3, Albany, 0793, Auckland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Thank you.